Refund and cancellation policy

Who we are

discoflare.com is operated by Inchi LLC, 471 Chuy Ave, Bishkek 720001, Kyrgyzstan. Paid checkout is handled by Paddle, the merchant of record. Paddle processes the payment refund. We decide the service refund described here.

Hosted

Hosted is 49 US dollars per workspace per month. It renews each month until you cancel. You can cancel at any time in the customer portal, or by emailing info@discoflare.com. Cancellation stops the next renewal. You keep the workspace through the end of the month you already paid for, unless we refund that charge.

Hosted is rolling out. If you pay and we cannot deliver the workspace, that charge is fully refundable. Email us and we will refund what you paid for that workspace.

If we cannot deliver

If we cannot deliver a paid Hosted workspace or a support purchase, we refund the amount you paid for it. A request for access while checkout is turned off is an email. It is not a payment, and there is nothing to refund.

Support and consulting

Support is 99 US dollars for one hour, or 249 US dollars for three hours. It is a one-time purchase, not a subscription. If we have not started the time, you can ask for a refund. Time we have already delivered is not refunded. Ask within a reasonable time after the charge.

Agent usage packs

Agent usage packs are add-ons to Hosted. They are not for sale until a price is published on the pricing page. Once a pack is sold, a refund follows the same rule: we refund it if we cannot deliver the usage, and we do not refund usage that was already consumed.

How to ask

Email info@discoflare.com from the billing email, or use the customer portal once a purchase exists. Say which workspace or pack the request is for. The merchant of record returns the money to the original payment method. We do not store your card number.

Self-hosting

Self-hosting is free MIT software. There is no Discoflare charge to refund. Cloudflare bills your own account under Cloudflare’s terms.

Contact

Inchi LLC, 471 Chuy Ave, Bishkek 720001, Kyrgyzstan · info@discoflare.com. These terms sit alongside the terms of use and the privacy policy.